Skip to content

How to configure ticket aggregation settings using Platform grouping

Saving replaces existing tickets

Applying the new grouping closes existing tickets and creates new tickets based on the new grouping.

This guide will explore how to set the Ostorlab Ticket Aggregation Settings using platform grouping.

The ticket aggregation settings allow you to group the vulnerabilities based on defined criteria that can ease the vulnerability management lifecycle.

To configure the ticket aggregation settings, follow these steps:

  • In the menu, open Remediation, then Settings.

    Remediation settings menu

  • Select Platform Groups, then click Continue to Grouping.

    Select Platform Groups

  • In Select Platforms, choose the platforms to group together. A platform can only be in one group: to move it, first delete its group with the bin icon.

    Delete a group Click Platform Grouping

  • For example, we want to group Android and PlayStore.

    Check Android

  • Once all the elements are added, click the Add Platform Group button.

    Click Add Platform Group

  • You can add multiple groups, depending on how you want to group the tickets.

    Add second Platform Grouping

  • Click Review Summary to check your groups.

    Validate the ticket grouping

  • Click Save & Apply Changes to save. The old tickets will be closed and new tickets will be created based on the new grouping.

    Update the ticket grouping