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Vulnerabilities and Tickets Management

Assign a vulnerability

To assign a vulnerability to a member of your team, open the "Remediation" menu, go to "Tickets", and click the ticket you want to assign.

Remediation Menu Ticket List Ticket Details

Click the settings icon next to "Assignee", then select the user you want to assign.

Select User Assign User User Assigned

Mark a vulnerability as fixed

When a member of your team finishes fixing a vulnerability, you can mark the corresponding ticket as "Fixed".

Remediation Menu Ticket List Ticket Details

Click on the ticket, then click "Fixed" below the comment box.

Update Status to Fixed

Mark a vulnerability as false positive

To mark a vulnerability as a "False Positive", open the menu next to "Fixed" below the comment box and choose "False Positive".

Remediation Menu Ticket List Ticket Details Update Status to False Positive Status Updated to False Positive

Mark a vulnerability as an exception

To mark a vulnerability as an "Exception", open the menu next to "Fixed" below the comment box and choose "Exception".

Remediation Menu Ticket List Ticket Details Update Status to Exception Status Updated to Exception

Change priority of a ticket

To change the priority of a ticket, click the settings icon next to "Priority" in the details page and choose the priority.

Remediation Menu Ticket List Ticket Details Update Priority Priority Updated

Possible options, from the most critical to the least important, are: "P0", "P1", "P2", "P3" and "P4".