Ticket Creation

Welcome to the Ostorlab tutorial on creating a ticket. This guide will walk you through the steps to effectively create a ticket using the Ostorlab platform.

Step 1: Navigate to Remediation

Open the left navigation menu and select Remediation → Tickets.

Next, click on the "Create Ticket" button.

Step 2: Add Title

Provide a meaningful title for your ticket.

Step 3: Add Description

Include detailed information about the issue in the provided field, utilizing Markdown format for clarity.

Step 4: Select Priority

Assign a priority level to your ticket by clicking on the settings icon.

The default priority is P0. To change it, click the priority and choose the one you want, from P0 to P4.

Step 5: Add Tags

Add tags to categorize the ticket. Click the settings icon next to Tags, enter each tag as name:value (for example type:bug), and press Enter.

Step 6: Assign Ticket to a User

Assign the ticket to a specific user in your organization by clicking the settings icon next to Assignee.

Enter the user's email and select the appropriate user from the list.

Step 7: Set Resolution Date

Specify resolution dates for the ticket by clicking the settings icon next to Resolution Dates.

Choose the desired dates for resolution.

Step 8: Save Ticket

Finally, save the ticket by clicking on the save button at the top of the ticket interface.

This guide covered the essential steps for a seamless ticket creation process.